Contracts & Agreements
I aim to provide clear and accessible information about the support I offer and how I work. This is informed by my own experience of seeking supervision and coaching and, in leadership roles, commissioning external support for staff and teams.
I know how difficult it can be to find the right support when important information is missing or unclear. This page brings together the agreements, professional boundaries and safeguards that underpin my work, helping individuals and commissioning organisations understand what to expect.
Practice Statements & Competency Frameworks
I maintain Practice Statements and Competency Frameworks covering supervision, coaching, reflective practice and support for teams and work groups. These provide further information about my approach, professional standards, responsibilities, boundaries and ways of working, and are available on request.
Regulation & Professional Standards
The supervision, reflective practice and coaching services I provide do not fall under a single statutory regulator. I therefore set out clearly the professional standards, ethical frameworks and accountability arrangements that underpin my practice.
My work draws on established clinical supervision and reflective practice models, alongside coaching principles and relevant ethical guidance. This includes guidance published by the British Association for Counselling and Psychotherapy (BACP), the National Counselling and Psychotherapy Society (NCPS) and the European Mentoring and Coaching Council (EMCC).
Professional accountability is supported through continuing professional development, supervision of supervision, reflective practice and clear working agreements. I hold professional indemnity insurance, am a Professional Member of EMCC UK and maintain an enhanced DBS check where relevant to the work undertaken.
Service Level Agreement (SLA)
Where support is commissioned by an employer, organisation or commissioning service, a Service Level Agreement (SLA) is established. This sets out the purpose and scope of the work, session arrangements, communication and reporting, cancellations, confidentiality, data protection, safeguarding and professional responsibilities, and payment terms.
A separate individual agreement is established directly with each person receiving supervision, reflective practice or coaching. This clarifies the purpose of the support, confidentiality, boundaries, record keeping, data protection and expectations, while maintaining a clear distinction between the commissioning relationship and the confidential content of sessions.
Agreements are tailored to the work and must be reviewed, agreed and signed before support begins.
Confidentiality
Confidentiality is a core principle of supervision, reflective practice and coaching. What you share in sessions remains confidential unless there is a safeguarding concern, a serious risk of harm or a legal or professional obligation to disclose information. Wherever possible, I will discuss any necessary action with you beforehand and respond openly and proportionately.
Where support is commissioned by an employer or organisation, confidentiality and any reporting arrangements are agreed in advance and set out in the Service Level Agreement and individual agreement. Information shared may be limited to confirmation of attendance and, where agreed, general professional themes that do not identify you or disclose the content of sessions.
Support is not a performance-reporting mechanism. Personal, sensitive or identifiable information is not shared with a commissioning organisation without your consent, except where one of the agreed limits to confidentiality applies.
Privacy Notice
I collect and use personal information where it is reasonably necessary to respond to enquiries, arrange and provide services, manage agreements and payments, maintain appropriate records, and meet my professional, safeguarding and legal responsibilities.
I am the data controller for the personal information I process and am registered with the Information Commissioner’s Office (ICO). Personal information is handled in accordance with UK data protection requirements, stored securely and retained only for as long as necessary. It is not sold or used for unrelated purposes. Information may be shared where this is necessary to provide services, comply with a legal obligation, or respond to a safeguarding or serious-risk concern.
My full Privacy Notice explains what information I collect, how and why it is used, the lawful bases for processing it, how long it is retained, when it may be shared, and your rights in relation to your personal information.
Record Keeping
I maintain brief, relevant and proportionate professional records to support continuity, reflective practice, safe decision-making and professional accountability across my supervision, reflective practice and coaching services.
Records may include session dates and attendance, key areas discussed, relevant reflections, professional decisions, agreed actions and follow-up arrangements. Where necessary, significant welfare, risk or safeguarding concerns may also be documented.
My approach is to record what is relevant and necessary, rather than produce detailed accounts of conversations. People receiving supervision are encouraged to avoid sharing identifiable information about clients or service users unless this is essential to the work.
Sessions are not recorded or transcribed, and I do not use automated or AI-generated note-taking tools during sessions.
Further information about how records are managed, protected and retained is available in my full Privacy Notice.
Boundaries & Ethics
Supervision, coaching, mentoring and reflective practice are professional, collaborative relationships. They are not substitutes for therapy, although the work may sometimes feel therapeutic in its impact. Personal or emotional experiences can be explored where relevant to the purpose of our work, but if your needs fall outside its scope, we will discuss this openly and consider other appropriate sources of support.
My practice is grounded in clear boundaries, transparency and person-centred, trauma-informed principles. I am committed to providing support that is psychologically safe, respectful, fair and professionally accountable.
Potential conflicts of interest, including previous professional contact, shared networks, organisational relationships or changes in the nature of our work, are discussed openly. Appropriate boundaries and responsibilities are agreed at the outset and reviewed throughout our work together.
Access & Inclusion
I am committed to making my services accessible and inclusive wherever reasonably possible. I recognise that people can face different barriers to accessing support, including those connected with disability, mental health, neurodivergence, physical or long-term health conditions, language, trauma, identity, caring responsibilities, financial circumstances and work demands.
Sessions are primarily offered online, with limited in-person availability by arrangement. Adjustments can be discussed at enquiry or at any point during our work and may include changes to communication, pace, processing time, sensory considerations or session structure.
A small number of reduced-fee sessions may be available, subject to capacity.
Workplace coaching may also be funded through the Access to Work scheme.
Find out more about Access to Work coaching, applications, funding arrangements and confidentiality.
Safeguarding
Your safety and the safety of others are taken seriously across coaching, supervision, mentoring and reflective practice. A concern may relate to you, or another person you tell me about.
If a concern arises, I will, wherever appropriate, raise it with you openly. We will consider the situation together and aim to agree a plan, including any action or additional support that may be needed.
As part of an individual working agreement, you will be asked to provide an emergency contact and to discuss when you would want me to contact them. If I believe there is a serious or immediate risk and it is not possible or safe to address this with you, I may need to contact your nominated emergency contact, an appropriate safeguarding service or the emergency services.
Where support is commissioned, relevant safeguarding responsibilities and organisational reporting routes will be agreed before our work begins. Wherever possible, I will discuss any proposed action with you first. Information will only be shared where there is an appropriate reason to do so and will be limited to what is necessary and proportionate.
Pricing, Payment & Cancellations
Support may be self-funded, employer-funded or commissioned by an organisation. Relevant price guides are available on request and include session rates, payment options and any applicable block-booking discounts. Fees, invoicing and payment arrangements are agreed in writing before work begins.
Work outside the agreed sessions, such as reports, extended liaison, consultancy or service development will be discussed and costed separately in advance.
Please provide at least 48 hours’ notice when cancelling or rescheduling a session. Sessions cancelled with less than 48 hours’ notice will normally be charged in full. Any exceptions or different arrangements will be set out in the relevant agreement.
This cancellation policy does not affect any statutory cancellation rights that may apply.
I do not apply automatic fee increases. Any future changes will be considered carefully and communicated clearly in advance.
Questions, Feedback & Review
Questions and feedback are welcomed throughout our work together. Regular review helps ensure that the support remains relevant, collaborative and responsive to your needs. You are encouraged to share what is helpful, as well as anything that does not feel right.
At the end of the support, you may be invited to complete an optional evaluation. Feedback helps me reflect on my practice, improve the support I offer, recognise what has been helpful and respond to any concerns or areas for development.
With your permission, anonymised feedback may be used to share broader insights or quotations about my work. No information that identifies you or your organisation will be published without your separate, explicit permission.
If you have a concern or complaint, I encourage you to raise it with me so that it can be considered openly and respectfully. A written complaints procedure is available on request.
Further information about my services and ways of working can also be found on my FAQs page.
Copyrite & Permitted Use
Unless otherwise stated, the original written content, logo, photographs, resources, practice documents, contracts and agreements produced for this practice are owned by Jason Saw and protected by copyright.
Third-party materials, including membership logos, fonts, stock images and website-template elements, remain the property of their respective owners and are used with permission or under the relevant licence.
Website content and documents provided on request are for personal or agreed professional use only. They must not be copied, adapted, published, distributed or used commercially without prior written permission.
Clinical Supervision & Coaching
35+ years’ experience across mental health, wellbeing & community services
Trauma-informed, independent, and reflective support
Brighton & Hove | Online across the UK